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If you want to keep using a client for your email, you’ll need to upgrade to Microsoft 365.

Using OWA or Webmail is the easiest and fastest way to send and receive emails. Contains customisable themes to suit your style and mood.Has easy-to-use junk filtering (block/whitelist senders and domains).Looks and feels just like a mail client.Contains the most common and up to date mail client features – with the improved security of modern authentication.Remembers your login details across common devices and signs in for you.Works from any (connected) PC or mobile device anywhere - never be without access to your mailbox again.You can access your email online at or via My Account. Outlook Web Access (OWA), also known as Webmail, is an easy way for you to access your email. The best way to access your emails going forward is using a web browser. You can still access your emails using a browser on a laptop, Mac or PC or using the Outlook app on tablets and mobiles.

If you use a mail client like Outlook, Thunderbird, or MacMail, you won’t be able to send or receive emails using those clients anymore. Microsoft is our email supplier so this change will affect our BT Business customers who use a POP service. Basic authentication is now an outdated form of security for your emails and using it could make it easier for attackers to capture your details, putting your personal information at risk. From February 2023, Microsoft and many other suppliers started moving away from basic authentication to make accounts more secure.